"I wondered about the book's title, because I don't think of Dani as bitter. But it's there if you dig. Take this list from the book:
Top 5 Things Customers Say That Make Baristas Want to Punch Them in the Face
1. Happy Friday!!!
2. Why are you yawning? Don't you know you work in a coffee shop?
3. Barista: How's it going? Customer: Tall mocha.
4. Can I have a caramel macchiato?
5. Really? This is all you do? I assumed you did something else with your free time."
Dani Cone is the owner of the local espresso haven known as Fuel Coffee as well as High Five Pie.